West USA Realty
John Ciallella
John Ciallella
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Privacy Policy

This privacy policy explains how West USA Realty (“we” or “us”) collects, uses, and discloses personal information about our customers, prospective customers, and visitors to our website at http://www.az-home-sales.com. This Privacy Policy includes and incorporates by reference the California Privacy Addendum (below). By using our Website (as defined below), you accept and consent to the practices described in the Privacy Policy.

This Privacy Policy applies to information we collect when you interact with us in person or online via our website. It does not apply to information collected by any third party (including our affiliates and subsidiaries), including through any application or content (such as advertising) that may link to or be accessible from or on our Website. By interacting with us online, you are accepting the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not interact with us online or use our Website. This policy may change from time to time. Your continued interaction with us online after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

1. What Information About Customers Do We Gather?

The information we learn from customers helps us personalize and continually improve your experience on our Website. Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our Website or give us in any other way, which might include your name, username, password, email address, physical address, billing address, phone number, fax number, employer name, other demographic information (e.g., gender, age range), and social media information (e.g., username, profile picture). In some cases, we may also collect information you provide about others, such as if you provide information about members of your household. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.

SMS messaging specifics: in addition to the above, when you opt-in to our SMS messaging service, we collect your mobile phone number and any other information you provide us during the opt-in process. This information is used to send text messages regarding our products, services, and promotions.

By using our SMS service, you agree to receive text messages from us, which may be sent by an automated system. You can opt-out of receiving text messages at any time by replying STOP to our message.

Information We Collect Automatically: We automatically collect and store certain types of information whenever you interact with our Website, emails, or advertisements and other content such as searches completed, properties viewed, properties saved, searches saved, emails opened, and login history. Like many websites, we and our service providers may use cookies, web beacons, and other technologies to collect such information, which may include but is not limited to the type of browser/device/hardware you use, access times, pages viewed, your IP address, and any referring links through which you access our Website.

Information from Other Sources: We might receive information about you from other sources and add it to information we collect about you.

2. How Are Cookies Used?

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide personalized advertisements on other websites and storage of preferences between visits. For example, we use tracking features from services such as Google AdSense, Google AdWords, and Bing Ads that set a cookie in your browser when you visit our Website or click on one of our advertisements. We also use certain features of Google Analytics to collect data about web traffic, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, DoubleClick Platform integrations, and Google Analytics Demographics and Interest Reporting.

Most web browsers are set to accept cookies by default. If you prefer, you can usually prevent your browser from accepting new cookies, have the browser notify you when you receive a new cookie, or disable cookies altogether through the browser’s Help feature. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. For more information about disabling Flash cookies, see http://www.adobe.com/products/flashplayer/security. Because cookies allow you to take advantage of some of our Website’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you may not be able to use our products and services that require you to sign in to an online account.

3. How Do We Respond to Do Not Track Signals ?

Many web browsers support Do Not Track technology, which allows you to automatically transmit a Do Not Track signal or preference to websites you visit indicating that you do not wish to be tracked. We do not currently respond to Do Not Track browser settings or signals on our Website. For more information about “Do Not Track,” please visit https://www.allaboutdnt.com.

4. How Does our Website Use the Information It Receives?

We may use information about you for various purposes, including, but not limited to, the following:

  • Presenting our Website and its contents to you;
  • Providing you with information, products, or services that you request from us
  • Processing your requests and sending you related information and confirmations;
  • Managing your account(s) and sending you updates, security alerts, and support and administrative messages;
  • Communicating with you via social media platforms;
  • Personalizing your online experience and providing advertisements, content, or features that match your profile and interests
  • Monitoring and analyzing trends, usage, and activities;
  • Administering sweepstakes, contests, promotions, and surveys;
  • Legal compliance (e.g., assisting law enforcement and responding to legal/regulatory inquiries);
  • In any other way we may describe when you provide the information; and
  • For any other purpose with your consent.
  • Sending you SMS messages

We may also use your information to communicate with you about products, services, offers, promotions, rewards, and events that may be of interest to you. If you prefer to opt out of such communications, you can do so at any time by contacting our company. You can opt-out of receiving text messages at any time by replying STOP to our message.

5. How Do We Share the Information We Receive?

We share customer information as described below.

Aggregated or De-Identified Information: We may disclose aggregated information about our customers, and information that does not identify any individual, without restriction.

Affiliated Businesses: We work closely with affiliates that follow practices at least as protective as those described in this Privacy Policy.

Third-Party Service Providers: We are committed to protecting your privacy and maintaining the trust you place in us. We do not share, sell, rent, or trade any consumer data, including any personal information or opt-in information, with third parties for marketing purposes or any other reason unrelated to the services we provide. Your information is only used for the specific purposes for which it was collected and in compliance with applicable privacy laws.

Business Transfers: As we continue to develop our business, we might sell or otherwise transfer certain of our assets including to international partners. In such transactions, customer information generally is one of the transferred business assets, and you agree that your information may be transferred in these circumstances; however, information about you remains subject to the promises made in any pre-existing Privacy Policy (unless you consent otherwise).

Protection of Company and Others: We release account and other personal information when we believe release is appropriate to comply with the law, to enforce or apply our Terms of Use and other agreements, to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or disposal of all or part of our business or assets, or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.

With Your Consent: We may also share information about you in other ways and for other purposes, with your consent.

6. How Secure Is Information About Me?

We use industry standard practices to protect your personal information, including use of Transport Layer Security (TLS), which protects the data transmitted between you and our Website.

Unfortunately, no website, database, or system is completely secure, and we cannot guarantee the security of your personal information. It is important for you to protect against unauthorized access to your account and to your computer. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Be sure to sign out of your account when you are finished using a shared computer. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website.

7. What Should I Know About Third-Party Advertisers and Links to Other Websites?

Our Website might include third-party advertising and links to other websites. When you click on links on our Website, they may direct you away from our Website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

8. What About Social Media Platforms and Plugins?

We may interact with you on multiple social media platforms (e.g., Instagram, Twitter, Snapchat, Facebook). If you contact us or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this Privacy Policy as well as the privacy policy of the social media platform you use. We may display targeted advertisements to you through social media platforms. See the policies of each social media platform for additional information about these types of ads.

9. What Options Do I Have Related to Information About Me?

We strive to provide you with choices regarding the personal information you provide to us.

We have created mechanisms to provide you with the following control over your information:

Online Account Information

You may update, correct, or deactivate your online account at any time by logging into your account and navigating to the applicable page.

If you choose to deactivate your online account, please note that we may retain certain information about you for legitimate business purposes or as required by law.

Promotional Communications

If you do not wish to receive promotional communications from us, you can opt out of such communications at any time by following the instructions provided in those communications or contacting us via email or phone.

Unless otherwise provided by law, this opt out does not apply to information you provide to us or we send to you as a result of a service experience or other interaction you have with us.

Cookies

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.

If you disable or refuse cookies, please note that some parts of our Website may then be inaccessible to you or not function properly.

Are Children Allowed to Use our Website?

If you are under 18, you may use our Website only with the involvement of a parent or guardian.

We do not knowingly collect personal information from children under the age of 13 without the consent of the child’s parent or guardian.

If we learn we have collected or received personal information from a child under the age of 13 without verification of consent of the child’s parent or guardian, we will delete that information.

We do not sell products or services for purchase by children.

California Privacy Rights

If you are a California resident, please see our California Privacy Addendum (below), which describes certain rights that you may have under the California Consumer Privacy Act (CCPA) and other California statutes.

Canada Anti-Spam Law (CASL) Notice

If you are in Canada, please note that by providing an email address to us on our Website or by any other means, you provide express consent to receive emails from us or from our clients.

10. What About Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our Website.

11. Contact Us

If you have any questions regarding this privacy policy or our use of your information, please contact us at

West USA Realty
Address:
14350 N. 87th Street, Suite 170
Scottsdale, AZ85260
Phone: 480-220-3275
Website: Contact Form

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What my clients are saying  

We highly recommend John Ciallella as a realtor. I don’t think we would have sold our home in Winfield community if John hadn’t been there to guide us in the process. He knew the latest trends in paint colors and minor fixes that made our home more appealing to buyers. He was there to manage everything that was being done since we vacated the home prior to listing for sale. His advertising of our home went above and beyond. He gave us frequent updates, did open houses and provided explanations. He became a friend as well.

 

~ Diane and Ron Blakey

John Ciallella is a terrific realtor. He successfully guided us through the purchase of a lovely home in the Winfield community of North Scottsdale. John is very knowledgeable and experienced in real estate transactions. He assisted us in every phase of locating and bidding on a house, making sense of inspections, negotiating prices and repairs, arranging for the title and other formalities in home purchase, and much more. He was constantly in touch with us, including on our financing arrangements with our bank, and he was extremely supportive in what often can be a stressful process. Because we live in the Pacific Northwest, John made a 20- minute walkthrough video of the house we had only seen in static website pictures; we consulted the video every day for months to cement our commitment to purchase and continue to rely on it now as we plan for furnishing. All this time, John was patient, upbeat, and friendly. We had a great experience with him. Highest recommendation!

 

~ Michael & Donna McCann

John’s experience and guidance was invaluable in selling our home. He helped us as much as we needed through every step of this process including navigating the transfer of our solar lease which was a completely new aspect of selling a home for us. I appreciate his honesty and transparency and will use him again in any future real estate deals.

 

~ Erica Odello

Selling a home you've owned for a long time is stressful, exhausting, confusing, and a long journey. I know dozens of Realtors personally, yet it was an easy choice to hire John Ciallella to represent me. It was the… best choice I ever made. This is the 4th home I've sold, and never have I had such expert, professional, compassionate, insightful, and thorough help with the process. I highly recommend John. He made the process far less daunting and made me more money along the way. He's an expert Negotiator, and having someone who is a full-time Realtor with decades of experience makes all the difference in the world.

 

~ Beth Terry

John was very reactive in both finding a new home and selling our existing home. We were very busy with other priorities and John worked with our schedule to provide the best opportunity to find a new house. I would highly recommend John to anyone who is buying or selling a home. He helped us develop an offer that made us stand out. He also gave us great advice on how to price our home so that it sold in one day -- above the list price!! Thanks John.

 

~ David Redmond & Kristina Robinson

It was my first time working with John and also the first time I was selling a home. John was very thorough in explaining the process and the important step (to me) of listing the house at the right price. What I learned from John is which improvements are important to complete to sell a house at a good price. We had several showings and offers within the first couple of days after the listing. Since I was already living on the east coast, John was great in helping me with the final necessary steps like organizing some repairs after the home inspection and going back to the house frequently to check that everything is still okay. We closed on schedule with no issues. I would highly recommend John.

 

~ Martin Schlottig

John Ciallella has represented me for many years in the acquisition of several properties in the Valley, screened excellent tenants, negotiated leases, and is always available to show properties and accurately access changing real estate values and trends. I trust his expertise, and greatly appreciate his honesty and experience, in all areas of real estate in the Phoenix area.

 

~ Louis Larson

John is the best realtor we have ever worked with.He always returned our calls promptly and made sure we understood the confusing paperwork that goes along with buying a condo.He helped us with the negotiation process and we were very pleased with our purchase.We cannot express enough how professional he is and we highly recommend him.

 

~ Donna & Paul Nega

Great experience; helped me get into my new home as we worked with owners, inspectors and such, over and beyond expectations, attention to details, knowledge of market with necessary comps and provided multiple choices of homes for purchase, made many trips to new property and was available on my time, helped with negotiation of price, I got a good deal because of John, I highly recommend John to anyone and I will use him in the selling of my current property

 

~ Michael Gallant

I give John 5 stars on everything! He has helped me sell a house and also helped me get a house leased quickly with efficiency. He is very informative as to all my options as a client. I appreciate his integrity and thoroughness. I have referred him several times and will use him as my realtor again.

 

~ Terry Horine

"We were referred to John Ciallella by a family member, even though he works out of the Scottsdale office he helped us with out extensive search in the West Phoenix Valley. Our wish list was long and we covered a lot of ground, while looking at nearly 50 homes until we found and bought our dream home in Waddell. John made the buying process easy and we were moving in before we knew it."

 

~ Jay and Linda Taylor

We sold our home in Winfield and want to pass on our wonderful experience working with John Ciallela, who was great! Very friendly, professional, and no stress. We recommend John to anyone looking to buy or sell.

 

~ Brian and Terri Westfall

John, Just wanted to express sincere thanks for your help in the sale of our rental property. Your insight in market analysis which we used to set the price was invaluable. Your guidance here allowed us to set the price right which was certainly a factor in finding a buyer in a timely fashion, yet I didn’t feel we undersold the house, which was a concern up until the sale. Also, thanks for all your help in the negotiations. I’m glad I didn’t have to deal with the buying Realtor alone. Thanks again, and as I said I will be listing that parcel in N. Scottsdale with you and will also forward your name to the owner of the neighboring parcel that I think may also be wishing to sell.

 

~ Gary Farnsworth

Sold a Single Family home in Shawnee Park, Chandler, AZ that was remodeled, and sold for profit. John helped with the listing and was very helpful in dealing with the close of the Sale. Very Happy and would use him for the next one as well. Thanks John!

 

~ Steve Knight, Investor

We decided to sell our vacation home in Carefree and we contacted John. He was absolutely fantastic! He went above and beyond what a regular realtor does. We were unable to go down personally to list our place, but John handled everything for us. He walked us through the selling process (which is different then here in Canada) and gave us advice we could count on. He helped us determine what work needed to be done on the condo to guarantee a quick sale and he helped us hire the contractors we needed (a huge help when you're not even in the same country!). All realtors should be as conscientious as John!

 

~ Terrence and Maria Hawkins

John assisted with the purchase of a condo in North Scottsdale. I had never lived in a condo so I was thorough in my search and looked at many communities and units. John was very patient and often showed properties with little advance notice. John was thorough in his research and assistance with understanding the HOA rules and CC&R's. He was very professional and helpful with the purchase and I would use him again and would recommend him to others.

 

~ Catherine Van Ross

As buyers from out of state, we were in need of a realtor extremely familiar with North Scottsdale and willing to work with us for the short period of time we had to search for a home. We furnished John with very specific needs and desires for a home and within just a few days of hunting, we came across the perfect home. John pinpointed the homes that matched our requests and drove us around until we knew we found the right match. John was quite versant in explaining the market, the comparisons, the pluses and minuses of each home and neighborhood, the proximities to other areas and the like. Importantly, he led us in the negotiation with the seller so we were able to buy our home well within our financial parameters. We would highly recommend John’s services to any of our friends looking for homes in the Phoenix area.

 

~ Herb and Marti Zelikoff

We bought our home in 2010 and had John as our Realtor then. Due to unfortunate and unforeseen circumstances, we had to sell. The first Realtor we had in mind was John since he was amazing when we bought the home. From day one, he was knowledgeable, trustworthy, prompt, patient, and had great communication. He had my father-in-law, my husband, and I to deal with. We all had many questions and he would go above and beyond to make sure our questions were satisfied. We were worried about how long it would take to sell our property because of our financial situation, but John was very assuring that it would sell. He worked hard to advertise the home and soon enough it sold with NO complications. We can't thank you enough John!

 

~ Dan and Malia Cole

It is my distinct pleasure to have worked with John during a home purchase transaction. Closing this deal was particularly difficult and required great amount of work. John went above and beyond to make sure the transaction closed successfully. I highly recommend John for first time or experienced buyers. His work ethic will certainly wow you. Again thank you for a job well done.

 

~ Huy LePhan, Investor

SERVICE defines John Ciallella's work for us. Efficient, knowledgeable, accommodating, and thorough are adjectives that would create a complete sentence with John in it. Even before our transaction was completed, I suggested to others that he is a person that can be trusted to work for the buyer. Thank you, John, on a job well done.

 

~ John C. Witwer

John was professional and prompt in helping us to list and sell our house. He was knowledgeable about the process and provided everything necessary to complete the sale. I would highly recommend John to anyone wanting to sell their home

 

~ Becky Westover

John was excellent in the selling of my house, and took great care of me!; He explained each step of the selling process so that I didn't have any surprises. I never felt rushed or confused. He kept in touch with me a couple of times a week so I knew exactly where we were throughout the entire process. I have bought and sold several homes in the past and none of those experiences went as smoothly as selling this home with John's help... he truly made selling my home a pleasure. I look forward to working with John again.

 

~ Leslie Loyek

We had great customer service from our Realtor. John provided not just customer service, but very good advice, and had a lot patience to answer all our questions, being First Time Buyers on a house. He was able to show us homes at all times and was available for us, even weekends. We really appreciate his help in buying a house. Thank you, John.

 

~ Valentin and Victoria Albu

As a first time buyer, I really needed a Realtor with patience willing to provide answers to many questions. John was that Realtor, and at the end of my searching I was able to obtain the home I wanted for the price I wanted. I received wonderful service making the entire buying experience a smooth one. I will refer anyone I know to John so they can benefit from his caring, professional service.

 

~ Leon Elliott

We had very high expectations for the services a REALTOR should provide during the home buying process. John exceeded our expectations in every way. He provided detailed information, was very flexible, and very friendly and professional. We never felt pressured and he actually made the experience fun and enjoyable. Above all, he made us feel like we were his only clients. In the end, with the help of John’s negotiating skills, we were able to purchase a brand new home from a developer at a great price! We would recommend John to all of our friends and co-workers.

 

~ Adam and Emily Gutter

John is an excellent agent. He handled leasing my condo in Fountain Hills, AZ and had amazing advertising including beautiful photographs of my 1800 sf condo. John did all my paperwork and that included background checks and such. He put me totally at ease. I highly recommend John for any real estate needs in the Valley.

 

~ Leigh Ulyate

John helped me sell a difficult home in a competitive market. Great service way beyond other agents. John was especially helpful in pricing my home to compete against other listings.

 

~ John Bergquist, Investor

John did a great job representing us on the sale of our home, he's knowledgeable, responsive and professional. I have already recommended him to a friend!

 

~ Robert & Shawn Brownlee

John has represented me in 3 transactions, 2 as selling agent and 1 as buyer's agent. All 3 went very smoothly. I have complete confidence and trust in John. I always felt he put our interests first. He has a calming, sincere demeanor and was easy to work with. I believe he set realistic expectations and I was not disappointed. I will definitely use John again and would recommend him to others.

 

~ Nancy Dickens

Outstanding real estate agent! Extensive local knowledge and in-depth understanding of Tempe and surrounding markets. John has established many long term relationships with professionals experienced in all facets of the sale or purchase of residential real estate making seamless transactions the norm. He was able to sell my investment property quickly and at a substantial profit, closing in 12 days at nearly full price. His discounted commission structure provides an excellent value to all clients from a first time buyer to real estate experts. One of the finest agents I have had the pleasure of working with, great job!

 

~ Chris Braley, Investor

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